FAQs

What types of products does Livoshop offer?

Livoshop specializes in eco-friendly home goods, featuring a curated selection of stylish bamboo kitchenware and sustainable storage solutions. Our products are designed to enhance both the functionality and aesthetics of your living space while promoting sustainability.

How does Livoshop ensure the sustainability of its products?

At Livoshop, we are committed to sustainability by sourcing materials that are environmentally friendly and ethically produced. Our bamboo kitchenware, for instance, is made from renewable resources, which helps reduce environmental impact compared to traditional materials.

What is the shipping policy for orders placed at Livoshop?

Orders at Livoshop are typically processed and shipped within 1 to 3 business days. Delivery usually takes between 7 to 15 business days, depending on the destination. We offer free standard shipping on all orders, and a tracking link will be provided once your order is shipped.

What is the return policy for products purchased from Livoshop?

Livoshop has a 15-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Customers can initiate a return by contacting us via email.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How can I track my order after it has been shipped?

Once your order is shipped, you will receive a tracking link via email. This link allows you to monitor the progress of your shipment until it arrives at your designated address.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or if you receive the wrong item, please inspect the package immediately and contact us. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item purchased from Livoshop?

To exchange an item, the fastest method is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

What payment methods does Livoshop accept?

Livoshop accepts various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure the safety of your financial information.