Shipping policy

Shipping Policy

At Livoshop, we work with trusted suppliers in the UK, EU, and overseas, so delivery times may vary depending on the item ordered.

Processing Time

All orders are processed within 1–3 business days.
You will receive a tracking link as soon as your order has been dispatched.

Shipping Times

Because we use multiple fulfilment partners, delivery times depend on the supplier location:

  • UK Warehouse Items: 2–5 business days

  • EU Warehouse Items: 4–7 business days

  • Overseas Warehouse (e.g., China): 7–14 business days

Some large or heavy items (e.g., beds, sofas, furniture) may require additional delivery time or scheduled delivery. We will notify you if this applies.

 

Large & Bulky Item Deliveries (Beds, Sofas, Chairs, Furniture)

Large items are delivered by specialised couriers and require someone to be present at the delivery address.
If the courier attempts delivery and no one is available, they may not re-deliver a second time due to the high transport cost. In these cases, the parcel may be taken to a local depot and the customer will need to arrange collection directly with the courier using the tracking details provided.

It is the customer’s responsibility to track the delivery and contact the logistics company if they need to re-arrange the date or provide special instructions.
Livoshop is not responsible for failed deliveries or additional charges caused by missed appointments or incorrect delivery information.

 

Shipping Costs

We offer free shipping on most items, unless stated otherwise on the product page.
Large or oversized items may have an additional delivery fee (shown at checkout).

Incorrect Address

Please ensure your shipping address is correct.
Livoshop is not responsible for delays or lost parcels due to incorrect address information provided at checkout.

Customs & Import Taxes

For international orders shipped outside the UK, customs duties or import taxes may apply. These charges are the customer’s responsibility.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number by email so you can follow your delivery.

 

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