Refund policy

 

Return & Refund Policy

1. Return window

You have 30 days from the day you receive your item to request a return.

To be eligible for a return (change of mind), the item must be:

Unused and in the same condition as received

With tags and original packaging

With proof of purchase (order number / email)

2. How to request a return

To start a return, email us at info@livoshop.co.uk with:

Your order number

The item name

Reason for return

Clear photos if the item is damaged or faulty

Do not send any items back before contacting us.
Because we work with multiple suppliers (UK, EU and overseas), your return address depends on the product and supplier. We will send you the correct return instructions by email.

3. Who pays return shipping?

a) If the item is faulty, damaged or incorrect

We will either refund or send a replacement.

In most cases, the supplier will not require the item to be returned once we receive photos as evidence.

You will not be asked to pay return shipping where the product is genuinely faulty or incorrect.

b) If you change your mind / no longer want the item
(e.g. don’t like it, ordered wrong colour/size, “smaller than expected”)

You can still return the item within 30 days if it meets the unused/with-packaging conditions above.

In these cases, the customer is responsible for return shipping costs.

For large / bulky items (e.g. beds, sofas, big chairs), return shipping may be higher. We will confirm the cost and process only after supplier approval.

We do not offer “free returns” on change-of-mind orders.

4. Non-returnable items

We do not accept returns for:

Custom or personalised items

Digital gift cards

If you’re unsure whether your item is returnable, email us at info@livoshop.co.uk before ordering or returning.

5. Exchanges

We don’t process direct exchanges.
If you want a different item, please:

Request a return for the original item

Place a new order for the item you want

6. Refunds

Once your return (or evidence for a faulty item) has been received and inspected by our supplier, we’ll email you to confirm approval or rejection.

If approved, we’ll refund to your original payment method within 10 business days.

Your bank or card issuer may take extra time to process the refund.

If more than 15 business days have passed since your refund was approved and you’ve not received it, please contact us at info@livoshop.co.uk.